Registered For My Trip, Now What?
Important Information About Your Reservation
Thank you for booking your trip with Good News Travels.
You won’t return to the group’s registration page or have a "login" for your account. Once we post your initial deposit, you’ll get an Invoice with your Order Number, the trip’s payment schedule and cancellation deadlines. Please keep this information handy.
Subsequent Payments – Check Your Email
Before your payment dates, we will email a payment request with a Make a Payment Now link. Your original Booking Confirmation email and all subsequent payment receipts also contain a link that you can click at any time to make full final payment on your account.
Unscheduled Payments
If you wish to make an unscheduled payment or pay a different amount than shows in your Make a Payment Now link, please send an email to reservations@goodnewstravels.com stating your Order Number and the Amount you would like to Pay, and we will send you a new Make a Payment Now link.
Payments by Check
If you wish to avoid credit card processing fees, you can mail a check for any amount at any time. The passenger’s name, group or school name and Order number should be included so we can post the check to the right account. A $35 fee will be charged for any NSF returned checks.
Fundraising Credits
Fundraising done through the school will be credited to your account once the funds are received in our office. If you feel your account is missing a fundraising payment, check with the school first to be sure they have sent it to our office.
Changes to Your Account
To make changes, including correcting or changing email address, names, rooming types, birthdate, please email your requests to reservations@goodnewstravels.com and include your Order Number. We will make the requested changes and email you a revised Booking Confirmation. Additional charges may apply.
Cancellations
Should you need to cancel your booking, in whole or in part, please send your notice of cancellation to reservations@goodnewstravels.com and include the reason you are cancelling, the names of ALL travelers affected, their Confirmation Booking Numbers and a physical address where a refund check can be mailed. We will process your cancellation and make any adjustments to your account for cancellation penalties or non-refundable items. If you have purchased a Travel Protection Plan, it is your responsibility to file a claim for your out of pocket costs associated with the cancelled trip.
If you have any other questions about your account, please feel free to give us a call at 800-288-5575 or email to reservations@goodnewstravels.com
Mailing address (secure postal box):
Good News Travels
3504-12 Highway 153
Greenville, SC 29611
